Data Recovery FAQ

GT Recovery for Windows FAQ

1. Common

a)     Q:How to register GT Recovery for Windows?
A:First, you need to purchase an activation code on the official website: http://pay.gtrecovery.net/index.php?r=order/pricing. Please do not close the web page after purchase, the activation code will be shown on the web page;

Then open the register page of GT Recovery for Windows, input your commonly used E-mail and the activation code purchased, click "Register"：

b)     Q:I forgot the activation code?
A:If you forgot the activation code, please sent your paypal account and the payment details screenshots including payment time to the email: bihu.recovery@qq.com.  We will check it and send the activation code to you.

2. Mobile phone recovery

a)    Q:Connect my phone to computer.

A:If your phone cannot be connected, First install android USB drivers on your computer, then enable USB debugging on your phone, then use a USB line connect your phone and computer, wait a moment, GT recovery will recognize it.
P.S. If connection failed, try to close all the other apps and softwares which are used to connect phone and computer, because they might take up the connections.
Restart your phone and GT recovery to try re-connect. 

b)    Q:Install android USB drivers 

A:You can find ways to install android USB drivers from this article: http://gtrecovery.blogspot.com/2016/12/how-to-install-android-usb-drivers-on.html

c)     Q:Enable USB Debugging

A:You can find ways to enable USB Debugging from this article: https://www.facebook.com/notes/gt-recovery/how-to-open-usb-debug-mode-on-android/1670453296558850
If not work, please Google how to enable your phone's USB debugging~

d)     Q:How to recover data without root ?

A:You can find ways from this article: http://gtrecovery.blogspot.com/2016/01/mobile-data-recovery-without-root.html

GT Recovery for Android FAQ

1. Root
 a) Q: What is Root ?

A:”Root ” your device means obtaining “superuser” rights and permissions to your Android’s software. In fact, Root android is not complicated, all you have to do is to download some root software and click root button. But whether the Root process will be successful is up to your phone itself.

 b)    Q: Why android data recovery needs “superuser” privileges?

A: Since the data recovery process needs to scan some system level files, and these files can only be accessed by a superuser.

c)    Q:How to root Android phone?

A: You can try kingo root first,also you can find ways to root your phone from this article : http://gtrecovery.blogspot.com/2016/02/best-7-android-root-tools-to-get-root.html.

d)    Q:How root any Android phone with Kingo root ?

A: English,Thai,Spanish,French,Turkish,Vietnamese language

Arabic,Russian

e)    Q:My phone was didn't rooted from kingo?

A: Kingoroot cannot be compatible with all Android phones, you can try other root softwares~

f)    Q: How do I recover my files if my mobile is not rooted ?

A: Sorry, all data recovery need the super user rights, so please root your phone to restore data~ If your phone cannot be root, you can try GT Recovery for windows to recover, but the data can be restored may be less~

2. Recover

a)   Q:Can all deleted data can be recovered completely?

  A: Sorry , we can not guarantee that. Because when you delete some files, the system will continue to write new files onto the disk, if new data happens to override the original file’s space, the deleted files will be corrupted and can’t be recovered properly so we recommend you that don’t do anything before the data recovery process.

b)   Q:Can I recover photos, text messaged and contacts after factory reset?

  A: Sure, Factory reseting only remove a small part of data, most useful information are still on your disk.

c)   Q:Where does the GT Recovery save the recovered data?

  A: GT Recovery differs from other data recovery softwares.In order to protect the system space from being rewritten as much as we can, we only scan the meta info for all deleted data,and after you choosing some specific files and click “Recover” , the data will be recovered to your disk for real.

d)   Q:Why some recovered photos are corrupted ?

  A:Because these photos are stored separately on the disk which are very hard to find all lost pieces, so only part of the photos are recovered , but we are still trying to solving this situation.

e)   Q:Why recovered photos are smaller than deleted ones?

  A:Because Android will automatically generate a thumbnail for each photo, the smaller photos you saw in the scan list are the recovered thumbnails.

3. How to Recover

a)    Q:How to recover deleted call logs?

A: You can find ways to recover call log from this article: http://gtrecovery.blogspot.com/2016/02/call-logs-recovery-how-to-recover.html

b)    Q:How to recover deleted photos?

A: You can find ways to recover Photos from this article: http://gtrecovery.blogspot.com/2016/01/directly-photo-recovery-how-to-retrieve.html

c)    Q:How to recover lost video?

A: You can follow this video tutorial to recover deleted videos: https://www.youtube.com/watch?v=17x5eNShKdU

d)    Q:How to recover text messages?

A: You can find ways to recover sms from this article: http://gtrecovery.blogspot.sg/2016/01/how-to-recover-deleted-sms-from-your.html

e)    Q:How to recover deleted contacts?

A: You can find ways to recover contacts from this article: http://gtrecovery.blogspot.jp/2016/01/how-to-recover-contacts-from-formatted.html

f)    Q:How to recover fb messages?

A: You can find ways to recover messenger from this article: http://gtrecovery.blogspot.sg/2016/01/messenger-chat-recovery-fully-retrieve.html

g)    Q:How to recover Kik messages?

A: You can find ways to recover KIK chat from this article: http://gtrecovery.blogspot.com/2016/02/directly-kik-chat-recovery-how-to.html

h)    Q:How to recover Whatsapp messages?

A: You can find ways to recover whatsapp from this article: http://gtrecovery.blogspot.com/2016/01/whatsapp-chat-recovery-fully-restore.html

4. Scan

a)    Q:I delete my picture 1 year ago , can it be recover?

A: Data recovery cannot make sure recover all deleted data, you can have a try, data which can be scanned can be restored.

b)    Q: I find some results but it's not i was looking for.

A: you can try click the yellow bar on the top of the scan results to change a way to rescan~  

c)         Q:can it recover data from a memory card?

A:Click “setting” on homepage and Choose scan sd card .

 

If this article can not solve your problems, please send your problems to the email: bihu.recovery@qq.com.

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